Refunds and Returns Policy

Effective Date: September 18, 2023

Last Updated: September 18, 2023

1. Introduction

Welcome to Forest Edge Designs (“we,” “us,” or “our”). We value your satisfaction with our physical products, and we aim to provide a clear and fair Refunds and Returns Policy to ensure a positive shopping experience. By making a purchase on our website, ForestEdgeDesigns.com, you agree to abide by this policy.

2. Returns Eligibility

2.1. Defective or Damaged Items: We accept returns for products that arrive defective or damaged. If you receive a defective or damaged item, please contact us within [X] days of delivery.

2.2. Order Errors: If you receive the wrong item(s) in your order due to an error on our part, we will accept returns. Contact us within [X] days of delivery to initiate the return process.

2.3. Change of Mind: We do not accept returns for products due to a change of mind or personal preference. Please consider your purchase carefully before completing the order.

3. Return Process

3.1. Contact Us: To initiate a return, please contact our customer support team at [email protected]. Include your order number, a description of the issue, and clear photos of any defects or damage.

3.2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item(s). Please include the RA number with your return shipment.

3.3. Return Shipping: Customers are responsible for return shipping costs, except in cases of order errors or defective/damaged items. We recommend using a trackable shipping method to ensure successful return delivery.

4. Refund Process

4.1. Inspection: Upon receiving the returned item(s), we will inspect them to verify their eligibility for a refund.

4.2. Refund Approval: If the return is approved, we will initiate a refund to the original payment method used for the purchase. Please allow [X] business days for the refund to process.

4.3. Non-Refundable Items: Shipping costs, if applicable, are non-refundable. We reserve the right to withhold a refund for items not meeting the return eligibility criteria.

5. Contact Us

If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

Forest Edge Designs Email: [email protected] Address: 7105 Elk Rd, Prince George, BC V2N 5N9

We are committed to ensuring a smooth and fair return process for our valued customers. Your satisfaction is important to us, and we appreciate your understanding of these policies.